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Terms & Conditions


Payment : Payment can be made by VISA, MasterCard, Amex, Google Checkout, Pay Pal, Amazon payments, cheque, postal order or Transcash (Transcash is paid via any UK post office counter). We do not accept cash via the post, we will accept cash only if you visit one of our shop outlets where cash will be accepted for payment.

Credit card transactions are subject to routine searches. Charm Heaven undertakes these searches in association with licensed credit agencies to detect and prevent fraud. For more details on how we treat customer data please refer to our privacy policy at  

Delivery: We send all UK packages by Royal Mail 1st class Signed for or if high value Special Delivery Royal Mail guarantee next day.

PLEASE NOTE: Orders received after 8am on a Friday may not be dispatched until the following Monday. A signature will be required so please specify an address where someone will be able to sign for your delivery. 


Mainland Europe/Global: Aims to deliver within 10 working days (£15).

If the products are not delivered within the delivery times quoted, then please contact us. You will be notified of the delivery costs automatically before you submit your credit card details..

Cancellation Policy: Under the Consumer Protection (Distance Selling) Regulations 2000, you have up to 7 working days after you have received your delivery to cancel your order in writing. Further details of which are available from your local Trading Standards Department or Citizens Advice Bureau. If you wish to cancel before the items are despatched you are asked to contact us by e-mail as soon as it is practicably possible. If your cancellation is received after the items have been despatched you will be required to keep the item in reasonable condition.

Refund Policy: Under our Charm Heaven Returns Policy, you have 7 days from receipt for a full refund from us, providing it is unused and in a saleable condition a full refund will be given. Where a product is faulty, damaged or misdescribed, we will refund the original delivery charge, but not when a product is simply unwanted.**

Voucher Promotions: Promotional vouchers are limited to one voucher per person, per order and cannot be used in conjunction with any other offers. Promotional vouchers may be redeemed at toward the purchase of products listed on the Charm Heaven website. Promotional vouchers cannot be used to receive discount against Charm Heaven Gift Vouchers or any other Charm Heaven products outside the scope of the featured promotion.

Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with Charm Heaven. Promotional vouchers have a nominal cash value. Promotional vouchers are non transferable and not assignable. Charm Heaven reserves the right to refuse promotional vouchers at any time.

Redistribution or republication of any part of this site or its content is prohibited, without the express written consent of the Charm Heaven. All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

Additional "3 for 2" Promotion Terms: Available on all Chamilia products. Discount amount is calculated from the lowest price item. Your rights to return for refund or exchange are not affected, but order totals will be recalculated if you no longer qualify for the promotion.
If you exchange for an item(s) of a different value the promotion will still apply, with discount calculated from the replacement item(s).

Feedback: If you have any comments, queries or complaints about our Terms & Conditions, please do not hesitate to contact us at:


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