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Privacy Policy

Privacy Policy: This site is owned and operated by Charm Heaven. It may hold and store certain information about you, for example, it may hold information provided by you from e-mails, online enquiry forms and data relating to visits you made to this website such as pages you visit and how often you access them.  We collect this information to improve our site content, notify customers about updates to our site and to update our products and services. We are committed to protecting your privacy. 

Cookies: Are small pieces of information that are stored by your browser on your computer hard drive. We use cookies for the following reasons 1) to ensure that items are placed into your Shopping Basket and orders are processed correctly 2) to identify you as you travel around our site 3) to provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. No recognisable personal information is stored in the cookie that can link it back to an individual. 

Protecting Your Security: To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data.

Data Protection: By supplying us with information you confirm that you do not consider use of your information a breach of your rights under The Data Protection Act. By entering information on forms or providing us with any personal information you consent to Charm Heaven processing your data and holding it on our data base for our own business use. Customers have the right to request sight of, and copies of any and all Customers Records we keep, on the proviso that we are given reasonable notice of such a request. Where appropriate, we shall issue Customers with appropriate written information.

Updating of our Privacy Policy: Charm Heaven reserves the right to change this policy to meet the requirements of our business or to allow for changes in Data Protection Laws. Any such changes will be updated on our web site.

Feedback: If you have any comments, queries or complaints about our Privacy Policy, please do not hesitate to contact us at: customercare@charmheaven.co.uk

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